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Whether you have a question about pool tables, theatre seating, massage chairs, or anything in your sanctuary, we are happy to assist.
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Frequently Asked Questions
How long will it take to receive my order?
Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days after that. Total delivery time is typically 6 to 11 business days from the date you place your order. Every shipment includes tracking so you can follow your package along the way.
Do you offer free shipping on pool tables and large items?
Yes, we offer free shipping on most orders within the Continental U.S. (excluding Alaska and Hawaii). Orders ship via USPS, UPS, or FedEx based on destination and package size. For full details, please refer to our Shipping Policy page.
What is your return policy?
We want you to be completely satisfied with your purchase. If something is not right, please contact our support team and we will walk you through the return process. For specific eligibility windows and conditions, please visit our Return Policy page.
Can I exchange an item for a different model or size?
Exchanges are handled on a case-by-case basis depending on the product category and availability. Reach out to us via email or phone with your order number and the item you would like instead. Our team will do our best to accommodate your request promptly.
How do I choose the right massage chair or cold plunge for my space?
Every product listing includes detailed dimensions, features, and room requirement guidelines. If you are still unsure which model fits your space or preferences, send us a message with your room dimensions and intended use. We will recommend options that suit your layout and lifestyle.
Do your cigar humidors come with humidity control systems?
Humidity control details vary by model and are clearly listed on each product page under specifications. Many of our humidors include built-in hygrometers and humidification devices. If you need help comparing options, our team is happy to guide you to the right fit for your collection size.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Each product in our collection is carefully chosen for craftsmanship, comfort, and lasting enjoyment.
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Most orders ship free within the Continental U.S. with tracking included on every package. Owned and operated by Luxury Home Gear LLC.